Quality 4.0 is a term used to describe the application of digital technology to quality management. It builds on the foundations of customer-oriented total quality management and includes tools such as IoT, cloud computing, big data analytics, and smart factories found in Industry 4.0. The aim of Quality 4.0 is to provide a more holistic view of quality that considers the product or service itself and the customers’ needs and expectations.
Digital technology has recently transformed manufacturing, and quality management must adapt to keep up with these changes. With Quality 4.0, companies can move away from traditional quality control methods, which are often reactive and focus on detecting defects, to a more proactive approach that focuses on preventing defects from occurring in the first place.
Quality 4.0 has roots in total quality management (TQM), a customer-centric approach to quality management developed in the 1950s. TQM aims to ensure products or services meet or exceed customer expectations by involving them in every stage of the development process. In the 1980s, TQM was further developed by Japanese companies that successfully applied TQM to their manufacturing processes. This led to the development of lean manufacturing based on TQM.
In recent years, there has been a shift from mass production to individualized production, made possible by advances in digital technology. This has given rise to Industry 4.0, the fourth industrial revolution characterized by IoT, cloud computing, and big data analytics in manufacturing. Quality management must adapt to these changes.
By digitizing quality management processes, companies can enjoy many benefits, including:
Quality 4.0 is an approach to quality management that considers the product or service itself and the customers’ needs and expectations. It builds on the foundations of customer-oriented total quality management and includes tools such as IoT, cloud computing, big data analytics, and smart factories found in Industry 4.0. Quality 4.0 aims to provide a more holistic view of quality, improving customer satisfaction, increasing efficiency, and reducing costs.
American Society of Quality Engineers - https://asq.org/quality-resources/quality-4-0
James Jardine @ MasterControl - https://www.mastercontrol.com/gxp-lifeline/quality-4.0-industry-guide/
Mark Bridges @ Data Driven Investor - https://medium.datadriveninvestor.com/11-pillars-of-quality-4-0-framework-969683a9e920